FAQs

Where is Aubrey Market located? Where will my items ship from?

Aubrey Market is located in Aubrey, Texas. All items are in stock and will ship from Aubrey, Texas.

Can I visit the store? 

We do have VIP shoppers in our local area who are invited to our store weekly to sales but we are not open to the general public. 

How do I get on the VIP list to come shop locally?

We invite our Facebook VIP shoppers to all event shopping open hours!! Just go to Facebook and search for Aubrey Market! Like the page and request to join the group! We host shopping events every weekend! 

How do I exchange something?

To initiate a return please send us an email with order number as well as reason for return and we will return your email within 72 business hours unless stated otherwise in an auto-reply email. Returns must be postmarked to Aubrey Market within 10 days of delivery. Return shipping will be deducted from the store credit issused.

Once your item has been recieved you will receive a code to shop on the website in the amount of the original item minus shipping. Your code will be good for 90 days. When we recieve the items, please allow 7 business days for us to reinventory the item. You'll receive an email with a check out code worth the exchange amount minus the cost of shipping. Replacement shipping rates are $3.00 per item. If your original purchase was $20, your store credit would be the $20 cost minus the re-shipping fee of $3.00, total amount of $17. 

Can I exchange my monthly subscription box?

You can!

Monthly subscribers on auto-draft can exchange entire boxes or individual pieces, just ship it back to Aubrey Market and we will replace the same number of item in next months box! If you would like a store credit instead, each item is worth a credit of the price of what you pay per month divided by five. If the box cost was $50 with 5 items, each pieces credit would be worth $10. Each box has different prices and coupon codes so credits will vary by customer. Credits may be applied toward new website purchases at Aubrey Market, not future subscription boxes. Items must be post marked returned within 10 days of original delivery. Credits expire 90 days from issue. Please send us an email with the tracking number so we can look for it. Reshipping is free if the replacement items can be shipped with future boxes. If you would like your items sooner, send us an email and we can send a shipping invoice to you via email. Replacement shipping rates are $3.00 per item.

 

Can I exchange my one-time subscription box?

You can! If you purchased a one time box you may return any item for a credit. Each item will be a store credit in the amount of the box divided by the number of items in the box. If your box was $50 with 5 items in your box, each item will be worth a store credit of $10 minus the cost to reship. Credits can be applied toward new website purchases at Aubrey Market, not future subscription boxes. Items must be post marked returned within 10 days of original delivery. Credits expire 90 days from issue. Please send us an email with the tracking number and reason for return. When we recieve the items, please allow 7 business days for us to reinventory the item. You'll receive an email with a check out code worth the exchange amount minus the cost of shipping. Replacement shipping rates are $3.00 per item. If you return one item from a box that cost $50, your credit for the one item would be $10 minus $3, total store credit of $7.

 

Refunds

In order to keep our prices low and offer the best inventory and service we cannot not offer refunds at this time. We are happy to accept returns/offer exchanges within 10 calendar days of delivery. 

 

Aubrey Market In The News

https://theunfilteredlife.co/home/aubrey-market

 

http://voyagedallas.com/interview/meet-shay-dungy-aubrey-market-aubrey-texas-friscoprosper-area/